Legal

Refund Policy

Last updated: June 26, 2026

We want you to be happy with what we build. Our refund policy is simple and fair: if we haven’t earned it, you get your money back. Here’s exactly how it works.

Before work has started

If you’ve paid for a project and we have not started the work yet, you are entitled to a full refund, no questions asked. Just let us know and we’ll process it.

During the tweak window

Every delivered project comes with a revision (“tweak”) window. If the automation isn’t working the way we agreed it should, we’ll revise it until it workswithin the original scope at no extra cost. If we genuinely can’t make the agreed deliverable work as promised, we’ll refund you. You don’t pay for something that doesn’t do its job.

After the tweak window

Once the tweak window has closed and the delivered automation is working as agreed, the project is considered complete. New changes or additional work after that point are quoted as a new project rather than refunded. Issues caused by third-party platforms changing or shutting down their services after delivery fall outside this refund policy, though we’re always happy to quote a fix.

How to request a refund

Email us at hello@unyxautomations.com from the address associated with your project.
Tell us your name or company and a brief note on what isn’t working or why you’d like a refund.
We’ll review it promptly, fix the issue if we can, or approve the refund.

Processing time

Approved refunds are issued to your original payment method through Stripe. Once approved, refunds typically process within 5–10 business days, depending on your bank or card issuer. We’ll confirm by email when the refund has been sent.

Questions

If anything about this policy is unclear, just ask — email hello@unyxautomations.com and a real person will help.